support center

Customer Support Program

The Customer Support Program helps you realize your savings potential and maximize your ROI immediately! For no additional cost, you get:

Quality Control
• For peace of mind, each unit is backed by a 90-day warranty.

Product Training
• Product Training Video or DVD – The mobilefold training video or DVD provides a step-by-step product demonstration that will familiarize and train all management and staff on how to use the mobilefold for immediate results.

• Operating Manual – The mobilefold operating manual also serves as a handy tool for all associates. It reinforces the video training with at-a-glance steps for on-the-job use.

Roll Out Program
• We provide an easy 4 step roll out program that covers the key components for a successful product roll out so that you maximize your ROI. Call for details.

Help Line Access
• 800# - We are here for you. At any time during regular business hours (9am-5pm EST), call us at 800-682-5840 to answer any questions you may have.

• FAQ’s – A list of answers to the most frequently asked questions is supplied upon request or by visiting our website at www.customerminded.com.

Savings Track
• With qualified tests and purchases of the mobilefold, our Customer Support Staff gathers valuable feedback from associates within your company. The feedback focuses on your company’s savings and efficiencies.

• A summary of the feedback is provided as a tool for maximizing your savings potential.

Our Distributors

Canada

Instore Products Limited
1035 Stacy Court
Mississauga, ON L4W 2X7
Tel: (905) 625-6488
Fax: (905) 625-2235
EmailL: greenbox@greenbox.com
Website: www.greenbox.com

 

England, Scotland and Ireland

Propress Steamers LTD
Contact Name: Tim Oliver
Unit 3 The Pavilions
2 East Road
London SW19 1UW
Tel: 020 8417 0660
Fax: 020 8544 9468
Email: info@mobilefold.co.uk

 

Logistic Services

As your supplier and provider of fixtures and equipment, Customer Minded Associates (CMA) offers more than just our superior product lines.  Because we ship in high volumes on a consistent basis, we have developed strong relationships with carriers across the globe and negotiated the very best transportation rates.  More and more of our clients have chosen us to do the leg work of finding the best carrier for their load.  We in turn prepay the freight and add it to the invoice along with the units purchased.  We provide logistics services domestically as well as Internationally.  We  have the capability of shipping USPS, standard ground, LTL, truckloads, container loads, rail, and ocean as well.  We specialize in drop ship services and time sensitive delivery requirements.
We plan the most effective route, lowest overall cost and manage carriers on your behalf.  Our team stands ready to give you one-on-one attention.  Our customer service personnel have the expertise to solve logistics challenges as well as manage relationships with carriers so you don’t have to.  With CMA in charge of your logistics needs you will have peace of mind so you can focus on your core business.  Please call us at 727-360-2323 or 800-682-5840 for a quote on your next shipment.
 
Advantages:
• Competitive Rates
• No Contracts
• Full Truckloads And Small Parcel Shipping Options
• Drop Shipping Available
• One Invoice For Products And Transportation Costs
• Invoices Include Tracking Numbers
• Improved Tracking & Monitoring
• One-On-One Personalized Attention
 
Industries Served:
• All Retail
• Hospitality
• Restaurants
• Department Stores
• Grocery
• Home Improvement
• Medical
• And More…

Payment Methods

Customer Minded Associates accepts MasterCard, Visa, and American Express for orders within the United States of America. For international sales, bank wire transfer payment method is required prior to goods being shipped. Please reach out to Customer Service at (800) 682-5840 or (727) 360-2323 if you have any questions.

Return Policy

RETURN POLICY:

If you are not 100% satisfied with your purchase, contact us within 30 days of receipt of your purchase. Upon inspection of your return, a refund may be provided excluding shipping charges. All returns must be shipped back in original packaging, freight prepaid, unused, with all documentation warranty cards, cables etc. and in like new resalable condition. Customer Minded Associates, Inc. will inspect all returns and reserves the right to refuse refunds or credits on used, damaged or non-resalable items. All returns are subject to a 15% restocking fee. All shipping and handling charges including but not limited to insurance are non-refundable for all returns. In some cases, Customer Minded Associates, Inc. may provide shipping labels and can schedule the return pick up and delivery. If you would like an estimate of the return shipping charges, please call Customer Service at (800) 682-5840 or (727) 360-2323. For all returns, please notify Customer Service at the numbers listed prior to returning.

NON-REFUNDABLE AND NON-CANCELABLE ITEMS:

Certain products that are custom made, made to order or ordered in high volume are non-cancelable and non-refundable. If you have any questions or concerns regarding your order being in one or more of these categories, please feel free to contact Customer Service at (800)-682-5840 or (727) 360-2323 prior to placing your order.

Warranty

Providing quality products to our customers is a priority for Customer Minded Associates (CMA) and we stand behind our products. CMA warrants your purchase against manufacturing defects in materials and workmanship. If you have received an item you believe is defective, please contact us at (800) 682-5840 or (727) 360-2323.